Public Ticket #1527831
Contact Form


  • Meiby started the conversation


    I’m having issues with the contact form. After pressing submit I get the confirmation message but I never receive the email. It’s happening on two different sites with camyno. I’ve also tried 3rd party plug ins that do not work. Although the issue might not be related to the theme itself I was wondering if I could get some help.

    Thanks in advance.

  •  1
    Christian replied

    Hi Meiby,

    I use the SMTP Mailer plugin together with Camyno contact form, since my provider does not allow using the php mail function.


    Works perfectly :-) Just configure your SMTP server related information in settings menu. Note that your web host needs to allow communication with an external SMTP server if you do not want to use the SMTP server of your web host.

    BR, Christian

  • Meiby replied


    Thanks for the reply. I actually just updated to Wordpress 4.9.5 and was able to receive the emails in my spam folder!

  •  72
    Alek replied

    I'm closing this ticket, please let me know if you need anything else.

    I am transitioning from this support system to a new one located here: https://support.themefyre.com/

    Please submit all future support tickets there.